Resumé.

Seeking a mid-to-senior level UX position where I can collaborate with other creatives as well as full-stack teams to deliver meaningful design, research, and strategy.

chelsea.f.chong@gmail.com • 609.471.0980

 
 
 

Education

Georgia Institute of Technology
B.S. in Computational Media (Media & Interaction Design)

Graduated December 2015

Experience

Hero Digital: Associate Creative Director of UX
June 2021 - Present

  • Research: Led iterative tree testing, IA refinement, usability testing, concept validation, and card sorting for a variety of clients (primarily in healthcare)

  • Design: Developed data-driven wireframes and logic for templates and components in design systems, working closely with requirements, dev, and UI designers

  • Management: Currently managing 2 direct reports at the senior associate level

Blackbaud : Staff UX Designer Lvl B
November 2019 - June 2021

  • Research: Led customer research and testing for a new-to-market portal and mobile app for churchgoers and admins

  • Design: Led all design for the portal/app experience, and pushed initiative to modernize SKY design system at large for consumer audiences

  • Collaboration: Worked with other leads in product, dev, and documentation to craft MVP for initial launch

Publicis Sapient : Senior UX Designer 
March 2016 - October 2019

  • Research: Defined client experience strategy through customer/stakeholder research, journey mapping, competitive analysis, and service design

  • Design: Produced wireframes and prototypes in both early ideation and full design sprints

  • Client Activities: Facilitated workshops, sketching sessions, and design reviews with clients

Skills & Tools

Wireframing & Prototyping

Customer Interviews & Usability Testing

Tree Testing & Card Sorting

Stakeholder Interviews

Journey Mapping & Service Design

Primary Tools: Figma, Invision, Optimal Workshop, User Testing (formerly UserZoomGo)

 
 

Awards

2023
The UNC Health won “Best Internet Homepage” and “Best Overall Digital Patient Experience” at HCIC

2019
The Nature Conservancy won Best Environmental Website and Best Non-profit Website at the Internet Advertising Competition

2019
Won 2nd place at Hack Mental Health (Yale University)